Deliveries & Returns Policy

Returns

We hope you love your Amaura London order. However, if you change your mind, you can return eligible items to us within the following timeframe.

Please email hello@amauralondon.com within 14 days of receiving your order to let us know you would like to make a return. Please include your order number so we can provide you with the relevant return instructions and address.

You then have a further 14 days to send your return back to us.

Items should be returned unused and, wherever possible, in their original packaging. You are welcome to carefully inspect your purchase as you would in a shop, but we may make a reasonable deduction from your refund if handling has reduced the value of the product.

Return postage

Unless an item is faulty, damaged or incorrect, you are responsible for the cost of returning your order to us.

We recommend using a tracked delivery service and retaining proof of postage until your refund has been processed.

Refunds

Once your return has been received and checked, we will process your refund to your original payment method.

Refunds will be processed within 14 days of us receiving your returned goods or receiving evidence that they have been sent back to us, where applicable.

If you paid for standard delivery when placing your order, the standard delivery cost will also be refunded. If you selected a premium or expedited delivery service, we are only required to refund the equivalent cost of our standard delivery service.

Personalised & Bespoke Products

Personalised, engraved or bespoke products cannot normally be returned if you simply change your mind.

This does not affect your statutory rights if an item is faulty, damaged or not as described.

Faulty, Damaged or Incorrect Items

If your order arrives damaged, faulty or incorrect, please contact us at hello@amauralondon.com as soon as possible with your order number and, where helpful, photographs of the item.

We will work with you to put things right. Your statutory rights are not affected by this policy.

Gift Sets

Gift sets should be returned complete, with all items included and unused. We are unable to accept a change-of-mind return for individual items removed from a gift set unless agreed with us in advance.