Terms & Conditions  

1.0 Introduction

This website is operated by Amaura Ltd who's trading name is Amaura London a company registered in England and Wales under Amaura Ltd. Throughout the site, the terms “we”, “us” and “our” refer to Amaura Ltd. Amaura Ltd offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

1.1 Privacy

We treat all customers’ information in accordance with our Privacy Policy. Please review our Privacy Policy for more details.

2.0 Online store terms

By agreeing to these Terms of Service, you represent that you are 18 or above. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). 

You must not transmit any worms or viruses or any code of a destructive nature. 
A breach or violation of any of the Terms will result in an immediate termination of your Services. 

3.0 General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

4.0 Accuracy, completeness and timeliness of information

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

5.0 Products

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer.

All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

Personalised items take upto 5 working days to be despatched. If you have queries please email us at hello@amauralondon.com.

5.1 Payment Terms

5.1.1 Payments 

a) We only accept credit card and debit card payments, or payments through Apple Pay, Shop Pay and Google Pay. You must provide us with valid payment information in connection with your orders.

b) By providing us with your payment information, you agree that (i) We are authorized to immediately invoice your account for all fees and charges due and payable to us hereunder, (ii) We are authorized to share any payment information and instructions required to complete the payment transactions with our third-party payment service providers (e.g., credit card transaction processing, merchant settlement, and related services).

c) You agree to immediately notify us of any change in your payment information.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

5.1.2 Change in pricing

We reserve the right at any time to change our prices and billing methods without notice. If payment cannot be charged to your payment card or your payment is returned for any reason, we reserve the right to either suspend or terminate your access to the unpaid-for services or products.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of our services.

5.2 Orders

5.2.1 Order Acceptance

  1. a) Any order you submit to us constitutes an offer to purchase.
  2. b) If you do not receive a message from us confirming receipt of your order, please contact us at hello@amauralondon.com before re-entering your order. The confirmation of receipt of your order does not constitute our acceptance of your order.
  3. c) We are only deemed to have accepted your order once the products you ordered have been shipped.
  4. d) We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. 

 5.2.2 Confirmation of order

Once your order has been placed, the summary order details will be displayed. You should print or save this page for your records.

 5.2.3 Order processing

  1. a) Before your order can be processed, we will request some personal information from you during checkout. These may include name, shipping address, telephone number and financial information including credit card number and expiration date.
  2. b) This information is for billing purposes only and to fulfil your orders. If we have trouble processing your order, we will use this information to contact you.
  3. c) We require that you review and consent to our Terms and Conditions before placing order.

 5.2.4 Order Issues

Although we strive to accept all valid orders, we reserve the right to deny any order for any reason, including if: (i) we discover an error in pricing and/or other information about the Product or receive insufficient or erroneous billing, payment, and/or shipping information, (ii) we suspect an order has been placed using stolen payment card information or otherwise appears to be connected to fraud, or (iii) the ordered item(s) or service is unavailable due to discontinuance or otherwise. We may also refuse any order that is connected with a previous payment dispute.

Personalised Orders can not be retuned unless they are faulty as defined by the terms identified in this policy.

5.2.5 Order Cancellation Order Cancellation policy

  1. a) Orders can only be cancelled before they is dispatched for delivery. You can notify us by email at hello@amauralondon.com.
  2. b) We reserve the right, if any product is discontinued or otherwise becomes unavailable to (i) cancel your order and provide you a refund for the amount paid for the Product (ii) substitute the product with a similar product or (iii) issue you a pro-rata refund.

5.3 Refund Policy

We hope that you are delighted with your order. However, if for any reason you are not entirely satisfied, you may return any or all items in their original condition and packaging for a refund within 14 working days from delivery, subject to the conditions outlined in our returns policy here.

    6.0 Website

    6.1 Registration

    6.1.1 To purchase items from us, you must first register with us and then follow the set out ordering procedures on the relevant order page.

    6.1.2 Your Account is for you only and on no account should you share your account details (username and password) with any other person or with multiple users on a network.

    6.1.3 We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions.

    6.2 Buying from our website

    6.2.1 Details of the prices for the products and the procedures for payment and delivery are displayed on or through our website. The price of any product is the price in use at the time and date of your order.

    6.2.2 You agree that all information provided for the purpose of purchasing items from our website are correct, and that the credit or debit card, or any electronic cash, which you use is your own and that there are sufficient funds to cover the cost of any product purchased.

    6.2.3 We reserve the right to obtain validation of your credit or debit card details before providing you with any goods or services.

    6.2.4 We currently only ship to the United Kingdom.

    6.3 Promotions or Offers 

    6.3.1 From time to time Amaura Ltd run promotions and offers on selected products or lines. We refer to these collectively as our "Promotional Offers". All qualifying Promotional Offers will be automatically applied to your order on-line. All of our Promotional Offers are subject to the below terms and conditions:

    6.3.2 They are only valid on full-priced items and cannot be used on sale or promotional items which are already discounted unless otherwise stated;

    6.3.3 They cannot be used in conjunction with any other offer;

    6.3.4 They are valid for a limited period of time as specified in the marketing communication on the website or in stores, they cannot be used outside of that period;

    6.3.5 They are not valid on gift boxes or delivery.

    6.3.6 If an item is returned which brings the amount spent below any qualifying level, the offer value may be deducted from any refund; and;

    6.3.7 All orders are subject to stock availability and we reserve the right to withdraw, amend or extend offers at any time, without prior notice.

    6.4 Current Promotions


    *T's & C's 15% off new customer offer T&C's: One use per customer.  Cannot be redeemed for cash. Discount can only be applied to products; this promotion cannot be applied to postage or gift wrapping.

    Offers only valid on full priced items and is not valid on promotions or already discounted items. Not available in conjunction with any other offer. Offer available exclusively online at amauralondon.com. All products and Free samples are subject to availability whilst stocks last. 


    Offers only valid on full priced items and is not valid on promotions or already discounted items. Not available in conjunction with any other offer. Offer available exclusively online at amauralondon.com. Excludes Bag, Boxes, Refills, Tester cards, engraving.

    We are committed to respecting your online privacy and recognise your need for appropriate protection and management of any personally identifiable information your share with us. Please click here to view our privacy policy.


    6.4 Discount Codes 

    6.4.1 All offer codes are applied to the value of the order, excluding delivery costs, and gift packaging and are subject to our general Terms and Conditions.

    6.4.2 The offer code must be entered in to the Voucher Code field on the basket page and applied for the discount to be deducted from the order.

    6.4.3 Unless stated discounts cannot be combined and only one offer can be applied to any order.

    6.4.4 Items already reduced in price, displaying a 'Was' and 'Now' price are also excluded from voucher offers.

    6.5 Copyright, license, limitation of use

    6.5.1 Copyright

    Unless otherwise stated, all contents included on this site, such as text, graphics, logos, button icons, images, manuals, audios and videos are properties of Amaura Ltd and is protected by copyright trademark and other laws that protect intellectual property and proprietary rights.

    6.5.1 License

    You are granted a non-transferable, non-exclusive limited license to Amaura Ltd, and to use our website strictly in accordance with these terms. Nothing contained in the site shall be interpreted as conferring by implication or otherwise, any license, other than the above-mentioned, or right to any copyright, trademark, patent or other proprietary interest of the site or any third party.

    6.5.2 Limitations on use

    1. a) You consent to exclusively access the content for your private, non-commercial use. No part of its content will be downloaded, reproduced, copied, stored, transmitted, sold or shared without the prior notice of the copyright owner. This excludes the copying, downloading and/or printing of pages of the Site for personal, non-commercial home use.
    2. b) You agree not to misuse the website – ‘misuse’ includes, without limitation, using Amaura Ltd to:
      • defame, harass, stalk, threaten, abuse or otherwise violate other people’s rights as defined by any applicable law;
      • harm or interfere with the operation of other people’s computers and software in any respect, including, without limitation, by uploading, downloading or transmitting corrupt files or computer viruses;
        violate valid intellectual property, publicity or privacy rights, including, without limitation, by uploading, downloading or transmitting materials or software;
        transmit, post, or otherwise disclose trade secrets, or other confidential or protected proprietary material or information;
        direct bots, spiders, crawlers, avatars, intelligent agents or any other automated process at our computer systems or otherwise, create unreasonable load upon any of our computer hardware, network, storage, input/output or electronic control devices or infrastructure;
      • transmit any information or software obtained through the Website, or copy, create, display, distribute, license, perform, publish, recreate, reproduce, sell, or transfer works deriving from the Website;
      • cause to appear any pop-up, pop-under, exit windows, expanding buttons, banners, advertisement, or anything else which minimizes, covers, or otherwise inhibits the full display of the Website
      • Use the Website in any way which interferes with the normal operation of the Website;
      • falsely use a password or personal identification number during logging into the Website, or misrepresent one’s identity or authority to act on behalf of another;
      • behave in any manner that violates any of these Terms and Conditions.
      • Interfere with or disrupt our Website, its servers or networks connected to the Website, including attempting to interfere with the access of any other user, host or network, including without limitation overloading, initiating, propagating, participating, directing or attempting any ‘denial-of-service’ attacks, ‘spamming’, ‘crashing’, ‘flooding’ or ‘mail bombing’ the Website;

    7.0 Optional Tools

    7.1 We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

    7.2 You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

    7.3 Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

    7.4 We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

    8.0 Third-Party Links

    8.1 Certain content, products and services available via our Service may include materials from third-parties.

    8.2 Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

    8.3 We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites.

    8.4 Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

    9.0 User comments, feedback and other submissions

    9.1 If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us.

    9.2 We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

    9.3 We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

    9.4 You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website.

    9.5 You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

    10.0 Errors, inaccuracies and omissions

    10.1. Occasionally there may be information on our site or in the service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability.

    10.2 We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

    10.3 We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related Website is correct.

    11.0 Disclaimer of warranties, limitation of liability

    11.1 We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

    11.2 We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

    11.3 Product Representation

    11.3.1 Please note that Amaura Ltd is not a medical service or medical professional and do not intend to provide medical advice on health and wellbeing. Please consult with your doctor/physician or other medically qualifies health professional if you have any concerns about your health and wellbeing. Information provided regarding the benefits of aromatherapy and therapeutic oils posted on our website are not intended to amount to advice on which reliance should be placed.

    11.4 You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

    11.5 You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

    11.6 In no case shall Amaura Ltd, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.

    11.7 Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

    12.0 Indemnification

    12.1 You agree to indemnify, defend and hold harmless Amaura Ltd  and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

    13.0 Severability

    13.1 In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

    14.0 Termination

    14.1 The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

    14.2 These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

    14.3 If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

    15.0 Entire Agreement

    15.1 The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

    15.2 These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

    15.3 Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

    16.0 Governing Law

    16.1 These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United Kingdom. 

    17.0 Changes to Terms of Service

    You can review the most current version of the Terms of Service at any time at this page.

    We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

    18.0 Contact Information

    Questions about the Terms of Service should be sent to us at hello@amauralondon.com


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