Terms of service

Terms & Conditions

Welcome to Amaura London. These terms explain how you can use our website and buy from us. Please read them before placing an order. They don't affect your statutory rights as a consumer.

About us

This website is run by Amaura Ltd, trading as Amaura London, a company registered in England and Wales (company number 12568679).

Registered address: 19 Diamond Court, Opal Drive, Fox Milne, Milton Keynes MK15 0DU
Email: hello@amauralondon.com

Our store is hosted on Shopify.

Using our website

You must be 18 or over to place an order with us. Please don't use our website for anything unlawful, or in any way that could damage or interfere with the site.

Everything on this website, including our text, photography, logos and designs, belongs to Amaura Ltd. Please don't copy or use it without our permission.

Our products

We work hard to show our products as accurately as possible, but colours can look slightly different on screen. Each candle and diffuser is hand poured in small batches, so small variations are part of their character.

Please always follow the care and safety instructions provided with your product. Never leave a burning candle unattended, and keep candles and diffusers away from children and pets.

Personalised and engraved items are made especially for you, so please check your details carefully before ordering. We can't be responsible for spelling or details you've entered incorrectly.

Prices and payment

All prices are shown in pounds sterling. We are not currently VAT registered, so no VAT is charged on our prices. Delivery charges are shown at checkout and in our Shipping Policy.

We accept credit and debit cards, Apple Pay, Google Pay, PayPal and Klarna.

If we make a mistake with a price on our website, we'll contact you before dispatching your order and give you the option to continue at the correct price or cancel for a full refund.

Discount codes and offers are subject to their own terms, and only one discount code can be used per order unless we say otherwise.

Your order

When you place an order, you'll receive an email confirming we've received it. Our contract with you begins when we dispatch your order and send you a dispatch confirmation.

We may occasionally need to decline or cancel an order, for example if an item is out of stock, there's a pricing error, or we suspect fraud. If this happens, we'll let you know and refund you in full.

Cancelling your order

If you'd like to cancel before your order has been dispatched, email us at hello@amauralondon.com and we'll refund you in full. Once it's on its way, you can still return it under our Refund Policy.

Delivery

We currently deliver within the UK only. Delivery options, prices and timings are explained in our Shipping Policy.

Returns and refunds

Please see our Refund Policy for how to return an item and how refunds work.

Our responsibility to you

If we don't meet these terms, we're responsible for any loss or damage you suffer that is a foreseeable result of that. We're not responsible for losses that couldn't reasonably have been foreseen, or for any business losses.

Nothing in these terms limits our responsibility where it would be unlawful to do so, including for death or personal injury caused by our negligence, for fraud, or for your rights under the Consumer Rights Act 2015.

Events outside our control

We're not responsible for delays caused by events outside our control, such as severe weather or problems with our delivery partners. If this happens, we'll let you know and do everything we can to get your order to you as soon as possible.

Your information

We look after your personal information as explained in our Privacy Policy.

Other websites

Our website may link to other websites. We're not responsible for their content or how they handle your information.

Changes to these terms

We may update these terms from time to time. The terms that apply to your order